We at SSI (owned by SSI Ltd.) strive to make the process as easy as possible when you need to return a product or file a complaint. Please review our terms and conditions below, which comply with the applicable legislation in the Republic of Bulgaria (Consumer Protection Act).
1. Right to Cancel a Purchase (30-Day Return Period)
As a consumer, you have the right to cancel the distance sales contract and return the purchased goods without giving a reason.
- Return Period: No later than 30 days from the date you received the merchandise.
- How to Notify Us: To exercise your right of withdrawal, you must notify us by email at office@ssi.bg within the legally prescribed 30-day period.
⚠️ A contract for goods cannot be canceled if the goods have been unsealed, opened, or used. If the product has been used, a return is not possible. If the returned product is incomplete, damaged, or shows visible signs of use, the seller has the right to demand compensation for any resulting damages.
2.Terms and Conditions for Returns and Warranty
Although our complaint rate is extremely low, all products from bestshave.eu come with a 24-month warranty, unless otherwise specified on the label or on the specific product page.
- Warranty Period: The warranty period begins on the date the consumer receives the goods. The seller is liable for any defects in the products upon receipt or that arise during the warranty period. The warranty does not cover defects caused by rough handling, improper use, or mechanical damage.
- Timeframe for Handling a Complaint: The statutory timeframe for reviewing and resolving a complaint is 30 days from the date it is filed.
3. Shipping Procedure and Shipping Costs
Before you send a product back to us for a return or refund, please contact us for more information by phone at +359 052 600500 or by email at office@ssi.bg
All shipments must be sent to the following physical address: SSI Ltd. Bulgaria, Varna, 5 Voden St.
Shipping Requirements:
- Documents: You must include a description of the reason for the return/complaint and a copy of the invoice or receipt for the purchased item (or information that allows us to identify the purchase—name and phone number) with the shipment.
- Shipping Costs: All shipping costs associated with returning the product are entirely the responsibility of the buyer and are non-refundable.
- Cash on Delivery: Please DO NOT send the items to us via shipping companies that require cash on delivery. In such cases, the shipment will not be accepted.
4. Refunds
Once we have accepted the returned merchandise and verified that it is intact and in saleable condition, the amount will be refunded to you within 14 days at the latest:
- For cash on delivery or bank transfer payments: Please include in the shipment or specify via email the bank account number (IBAN) to which you would like the refund to be sent.
- For payments made by debit or credit card: If a refund is required for amounts paid by card, we will process the refund via a transaction exclusively to the card used for the original payment within 14 business days.
Merchant Information and Contact Details:
Name: SSI Ltd., EIK: 204280623, VAT ID: BG204280623
Headquarters / Store Address: Varna, 5 Voden St., SSI Store
Phone: +359 052 600500
Email: office@ssi.bg